Having a team of specialists with a back up support staff element, we provide a large array of services including large corporate IT support and management. With our special Managed Support Platform “Bat Tech Edge”, you can get the edge on your business IT support needs.
We always allow head space for additional work load to ensure we are not caught off guard by busier periods and can maintain a great level of customer satisfaction. Our hiring processes is to hire additional staff before we need them so that as the work load increases, all staff are trained and proven before working on clients IT solutions. Additionally we internally review staff with our internal KPIs to ensure the service provided, is the best.
We have invested a lot of time, money, and training to ensure we have the best tools to service our clients. With our ticketing and client profile system you can easily see all past ticket requests raised and all communications, all current and past invoices, as well as all of your current products and services we are supporting you for. In 2012 we have also introduced our Bat Tech Edge managed support platform which includes 24/7 monitoring, full asset management and tracking, and in depth reporting for all of your current and past IT equipment.